Workflow automation, built and operated for your small business.
Mia builds, hosts, monitors, and maintains the workflows that keep your business moving.
No DIY builder. Fully managed. Continuously monitored.
Automation tools are powerful. Owning them is the hard part.
Most small businesses already have the tools — email, forms, spreadsheets, calendars, CRMs, invoices, and messaging apps. The problem is the work between them.
Someone still has to copy the lead into the CRM, send the follow-up, check the invoice, build the report, and notice when an automation breaks. Mia owns that layer for you.
- DIY tools still require someone to design, test, monitor, and fix workflows.
- Automations break when apps, APIs, fields, or credentials change.
- A workflow can appear to run correctly while the business result is still missed.
- Exceptions do not resolve themselves. Someone must investigate what happened, coordinate the right response, and see the work through to completion.
We automate the repetitive work between your tools.
Mia focuses on operational workflows that small businesses repeat every day.
Lead Response
New lead comes in → Mia captures it, classifies it, updates your CRM, alerts the right person, sends the first response, and creates a follow-up task.
Invoice Follow-Up
Invoice becomes due or overdue → Mia sends reminders, updates the account record, notifies the owner, and escalates exceptions.
Client Onboarding
A deal closes → Mia creates folders, sends welcome emails, requests missing information, assigns internal tasks, and keeps onboarding moving.
You do not build the workflows. We do.
Audit
We map your process, identify repetitive work, estimate the manual cost, and recommend the best workflow to automate first.
Build
We build the workflow on Mia's automation engine and connect the tools your business already uses.
Operate
Mia hosts, monitors, fixes, and improves the workflow every month.
Report
You get visibility into what ran, what failed, what we fixed, and how much time was saved.
Start with one workflow. Then expand.
The best way to begin is not by automating everything. It is by choosing one repetitive process with measurable value and making it run reliably.
What counts as one workflow?
A workflow is a repeatable set of connected steps that Mia runs to handle one agreed business process.
Speed-to-Lead Workflow
A new lead arrives from a form, email, or missed call.
- Captures and logs the lead automatically
- Checks for duplicates and updates your CRM
- Sends the first response and notifies the owner
- Creates a follow-up task and reminder
New leads get a fast, consistent first response and nothing slips through the cracks.
How many leads came in, how quickly they were answered, and which follow-ups are still open.
Invoice Follow-Up Workflow
An invoice becomes due or goes overdue.
- Sends reminders on a set schedule
- Updates the account record
- Notifies the owner of overdue accounts
- Escalates exceptions for review
Reminders go out reliably without anyone having to remember to chase them.
Which invoices were followed up, which were paid, and which were escalated.
Inbox Triage Workflow
A new customer email arrives.
- Classifies the request and extracts key details
- Drafts a response for review
- Creates a task and routes it to the right person
- Holds risky actions for approval
Every message is sorted, summarized, and assigned instead of piling up unread.
Email volume, response times, and how many messages needed approval.
Start with one workflow. Grow into managed automation.
Mia starts with an Automation Audit, then builds and operates the workflows that create the most measurable value. Plans depend on workflow complexity, connected systems, usage volume, business risk, and support needs.
- Process review
- Workflow map
- Current process cost and potential savings
- Automation recommendation
- Fixed-scope proposal
- One fully managed workflow
- Managed maintenance and repairs
- Monthly workflow performance report
- Defined support and response targets
- Everything in Core, plus:
- Workflow coverage tailored to your operation and usage
- AI-assisted document processing and response drafting, where useful
- Monthly performance report with estimated savings
- Priority support
Plans reflect the workflows, connected systems, usage, and support your business needs. Your proposal confirms the setup fee, monthly service, included maintenance and changes, and any third-party costs.
Book an Automation AuditQuestions about managed workflow automation.
Do I need to build anything myself?
No. You do not learn an automation builder or connect apps yourself. Mia designs, builds, hosts, and maintains each workflow for you.
Is Mia replacing Zapier, Make, or n8n?
Mia is a managed service, not a DIY builder. Your automations run on Mia's own workflow engine and we operate them for you, so there is no tool for you to wire up, watch, or fix.
What happens when something breaks?
Mia monitors whether workflows run when expected, complete successfully, and remain connected to your systems. When a problem is detected, it is investigated, tracked, and handled according to your support plan.
Can AI be part of a workflow?
Yes, when the work genuinely requires judgment. Repeatable tasks follow clear rules because they are more consistent and easier to review. AI is used only for approved work, with clear limits and human approval where needed.
What happens after launch?
Hosting, monitoring, failure alerts, and maintenance are included after launch. Every month you see what ran, what failed, what was fixed, and the estimated time saved.
Bring us one workflow your team should not have to repeat.
Tell us which process is consuming time, which tools are involved, where work gets delayed or missed, and what success looks like. Mia will assess the opportunity and recommend a clearly defined automation plan.
Start with your biggest bottleneck
What happens next
- Mia reviews your request and responds within one business day
- We map the workflow and confirm the business outcome
- The paid audit delivers a clear automation plan and fixed-scope proposal
- If there is a fit, we provide a fixed-scope proposal